Terms of service

1. Introduction

Welcome to Creative 3D Prints ("Company", "we", "our", or "us"). These Terms of Service ("Terms") govern your use of our website, services, and products. By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or services.

2. Services Provided

Creative 3D Prints offers professional 3D printing services, including:

  • Prototyping: Assisting in the creation of prototypes for various applications.
  • Custom Replacement Parts: Producing bespoke parts tailored to specific requirements.
  • Unique Creations: Crafting personalised 3D printed items based on customer designs.

3. Materials

We provide a variety of materials to suit different project needs:

  • PLA+: Eco-friendly and durable, suitable for general-purpose prints.
  • PETG: Strong, flexible, and moisture-resistant, ideal for mechanical parts.
  • TPU: Flexible and durable, resistant to chemicals, oil, and abrasions.
  • PVA: Flexible, water-soluble, and biodegradable, often used for support structures.

4. Ordering and Payments

  • Order Placement: Customers can request a quote or submit their STL file via email to receive a prompt and accurate estimate.
  • Pricing: Prices are provided upon request and are subject to the complexity and material requirements of the project.
  • Payment Terms: Full payment is required before production commences unless otherwise agreed upon in writing.
  • Order Confirmation: An order is considered confirmed once payment has been received.

5. Refunds and Cancellations

  • Custom Products: Due to the bespoke nature of our products, refunds and cancellations are not possible once production has started.
  • Defects and Errors: If a product is found to be defective due to an error on our part, we will assess the issue and may offer a replacement or refund at our discretion.

6. Intellectual Property

  • Customer Designs: All designs submitted by customers remain their intellectual property. By submitting a design, you confirm that you have the right to use it and that it does not infringe upon any third-party rights.
  • Company Rights: We reserve the right to refuse any project that violates copyright, trademark, or other legal protections.
  • Marketing Use: We may use images of completed projects for marketing purposes unless explicitly requested otherwise by the customer.

7. Liability and Disclaimers

  • Quality Assurance: While we strive to deliver high-quality prints, the nature of 3D printing means that slight imperfections may occur.
  • Limitation of Liability: Our liability is limited to the cost of the product or service provided. We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products.

8. Privacy and Data Protection

Our handling of personal data is detailed in our Privacy Policy.

9. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on our website and will take effect immediately upon posting.

10. Governing Law

These Terms are governed by the laws of England and Wales.

11. Contact Us

For any questions regarding these Terms, please contact us