FAQ

For 3D printing quotes, the best file types are:

• STL
• 3MF

You can also upload supporting/reference files if helpful:

• PNG, JPG, JPEG
• PDF
• DOC, DOCX

Upload note: max 20MB per file — ZIP multiple parts if needed.

No 3D file yet? That’s fine — we offer 3D modelling and file repair as a paid service. Send photos/sketches, measurements, and a short description of what the part needs to do, and we’ll come back with options and pricing.

Buying a digital download? No upload needed — your files are delivered via a secure download link on-screen after checkout and also sent by email.

Requesting a quote is simple — upload your files and tell us what you need.

• Upload your design: STL or 3MF (you can also add PNG/JPG/PDF/DOC/DOCX as reference).
• Choose material: PLA+, PETG, TPU, or PVA (supports).
• Add quantity and (optional) colour / finish.
• Describe the job: dimensions, tolerances, intended use, and any deadline.

Upload note: max 20MB per file — ZIP multiple parts if needed.

Response time: we typically reply within 24 hours.

Prefer email? Send your files and requirements to hello@creative3dprints.co.uk.

We offer several materials depending on what you’re making — if you tell us the use-case, we’ll recommend the best option.

• PLA+ — best for clean detail, display pieces, organisers, gifts, and general everyday prints.
• PETG — better for functional parts that need extra durability and improved heat/wear resistance.
• TPU — flexible material for grips, bumpers, protective parts, and items that need bend/impact absorption.
• PVA — a support material used for tricky geometries (where applicable).

Tip: If the part will live in a warm environment (e.g., near heat sources or in direct sun), tell us — we’ll steer you to the most suitable material for that scenario.

We typically respond to quote requests within 24 hours.

To quote accurately, please include:

• Your file (STL or 3MF) — or reference images/sketches if you need paid modelling/repair.
• Quantity required.
• Material preference (PLA+, PETG, TPU, PVA supports) — or tell us the use-case and we’ll recommend.
• Colour (optional).
• Size / dimensions (or required fit / space constraints).
• Intended use (display vs functional, indoor vs outdoor, any heat/wear considerations).
• Tolerances (if parts need to fit together).
• Deadline (if you have one).

Upload note: max 20MB per file — ZIP multiple parts if needed.

Pricing is based on the real-world cost of producing your part — we quote fairly, based on your exact requirements.

Your quote typically considers:

• Model size (overall volume and footprint).
• Material choice (PLA+, PETG, TPU, etc.).
• Print time (including complexity and support requirements).
• Quantity (single prints vs batches).
• Finish requirements (e.g., standard “as printed” vs any requested post-processing).

If you need 3D modelling or file repair, we’ll quote that separately based on what’s required.

Yes — we can print single parts, multi-part projects, and batch quantities.

For bulk orders, pricing depends on:

• Quantity (batch size)
• Material and colour requirements
• Print time and complexity (supports, orientation, post-processing)
• Deadline and scheduling

In many cases, larger runs allow for better unit pricing — send your target quantity and deadline and we’ll quote the best option.

Tip: If you’re unsure, we can quote a small prototype run first, then scale up once you’re happy.

We can adjust print quality to match what matters most for your project — detail, strength, or speed.

Quality (layer height)

• Fine detail: smoother surfaces and sharper features (best for display pieces and gifts).
• Balanced: a great all-round option for most functional and decorative prints.
• Fast: quicker turnaround and lower cost where ultra-fine detail isn’t needed.

Strength

• We can tune walls, infill, and orientation to improve durability.
• If your part needs to handle load, impact, heat, or outdoor use, tell us the scenario and we’ll recommend the best setup.

Finish

• Standard “as printed” finish is included by default.
• If you need a specific look (extra smooth, paint-ready, etc.), mention it in your request and we’ll confirm what’s possible and price it accordingly.

Yes — we ship physical 3D prints across the UK.

• Dispatch: once your print is completed and checked, we package it securely and dispatch it using a tracked delivery service (where available).
• Delivery time: depends on the service selected and your location — we’ll confirm options at the point of dispatch.
• Packaging: prints are packed to protect details and prevent damage in transit.

Digital downloads: no shipping required — your files are delivered via a secure download link on-screen after checkout and also sent by email.

If something isn’t right, contact us and we’ll help you sort it quickly.

Please include:

• Your order number
• A clear photo of the issue (and the packaging if it arrived damaged)
• A short note on what you expected vs what arrived

We’ll review the details and confirm the best resolution — whether that’s a replacement, a reprint, or another appropriate fix.

Digital downloads: if a file won’t open or import, message us with a screenshot of the error and we’ll provide support.

After purchasing a digital product, your files are delivered via a secure download link:

• On-screen after checkout
• And sent by email to the address used at checkout

If your link doesn’t arrive, please check:

• Your spam/junk folder
• That your checkout email address was entered correctly

Still stuck? Contact us with your order details and we’ll help you access your files.