Free UK shipping over £80Instant downloads2–5 working days deliveryCustom orders welcome14 days returns for physical ordersFree UK shipping over £80Instant downloads2–5 working days deliveryCustom orders welcome14 days returns for physical orders
Home › Shipping Policy

Shipping Policy

Almost everything we sell is made to order — physical items are 3D printed specifically for you once your order is placed. Here's how shipping and delivery work, and what it costs.

UK delivery options and costs

  • Standard delivery — £4 — arrives within 2–5 business days of placing your order.
  • Expedited delivery — £5 — arrives within 1–2 business days of placing your order.
  • Free standard delivery on orders over £80.

The exact delivery cost for your order is always shown at checkout before you pay. Delivery options are shown for your order at checkout; rates on this page are correct as of June 2026.

Dispatch

Because items are printed to order, your order goes into production as soon as payment is confirmed. We'll email you to confirm your order and again when it's on its way. Larger or custom jobs get a quoted timeline upfront before you commit.

Digital downloads

Digital files (STL / 3MF) have no shipping cost and no waiting — your download links are issued instantly once payment is confirmed.

Where we deliver

We deliver across the United Kingdom and to the following EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain and Sweden.

If your country isn’t listed, contact us before ordering and we’ll let you know if we can help.

EU Delivery

Royal Mail International Tracked: £13.50, usually 3–5 business days after dispatch.Checkout always shows the exact cost before you pay.

Import VAT and Customs Duty (EU orders)

Since Brexit, parcels sent from the UK to the EU are imports. Our prices and shipping charge do not include your country’s import VAT or any customs duty. These are collected by your local postal carrier before or on delivery, usually with a small handling fee of their own. The amount depends on your country and the order value.

Problems with your delivery?

If your order hasn't arrived within the expected window, or arrives damaged, email hello@creative3dprints.co.uk with your order reference (e.g. C3D-000123) and we'll sort it out. Items damaged in transit are covered under our Returns Policy — we'll replace, repair or refund, and we cover the return postage.